Anyone under the age of 18 must be accompanied by a parent or guardian.
Reservations, Deposits & Payment Information
Reservations
Reservations must be made by someone 18 years or older.
Anyone under the age of 18 must be accompanied by a parent or guardian.
Current ID needs to be presented at check in (eg Driver’s License, Passport or 18+ Card).
Card Payment Policy
Reservations guaranteed with a valid credit card can be paid on departure, unless the rate offer states otherwise.
Please note - a 3% fee will be applied to payments made by credit or international debit card - there is no fee for payments by Eftpos.
Full payment is required on departure or as stated in the rate offer.
Cash Payment Policy
Where reservations are not guaranteed by a valid credit card, a bond will be required to be paid at check in.
The bond will be returned in full on departure less any incidental charges and after a suite check.
Services
Rooms will be serviced daily for short term stays. There may be an additional charge for any extra servicing.
Policies
Parties & Excessive Noise
To ensure an enjoyable stay for all our guests where reservations are sought with the intent of having a party or function will be not be accepted.
If plans for a party or function become apparent or occur or should excessive noise cause disturbance, then to ensure other guests have an enjoyable stay, immediate notification will be given that the party, function or loud noise is to cease immediately.
Should the party, function or noise continue, then all participating guests will be asked to vacate their room(s) and depart the property immediately. In these circumstances, there will be no refund of accommodation charges for the room.
Cancellation Policy
Where bookings are cancelled within 48 hours of check in there will be a cancellation fee of one nights accommodation.
We are happy to amend bookings within 48 hours of check in subject to the Terms & Conditions of that rate and room availability.
Where a guest does not turn up (ie the booking is not used) a fee of one night’s accommodation will be charged, for each room booked, to the credit card of the person who booked the room(s).
